Privacy Policy

To deliver a secure and compliant digital environment, we collect specific categories of data during your interaction with our services.

Identity and Contact Information

During registration and account verification, we require details such as your full legal name, date of birth, residential address, email address, and telephone number. This ensures regulatory compliance and platform security.

Financial and Transactional Data

To process requests, we collect necessary payment details, including transaction histories, billing addresses, and partial payment instrument identifiers. We do not store complete credit card numbers on our local servers.

Technical and Usage Information

We automatically gather data regarding your device and connection, including your IP address, browser type, operating system, login times, and navigational paths within the platform.

Support and Communication Records

Any interactions with our customer service team, including emails, chat transcripts, and submitted dispute forms, are recorded to facilitate quality assurance and prompt issue resolution.

We process your information based on established legal grounds. Primary among these is the necessity to fulfill our contractual obligations to you when you use our services. Furthermore, we process data to comply with strict legal obligations, such as anti-money laundering regulations. We also rely on legitimate business interests—such as fraud prevention and network security—provided these interests are not overridden by your fundamental rights. Where required, we will seek your explicit consent prior to processing.

The information we collect is strictly utilized for defined operational purposes. We use your data to create and manage your account, execute requested financial transactions, and provide customer support. Furthermore, technical data is analyzed to monitor system integrity, detect unauthorized access attempts, and improve overall platform functionality. If you have opted in, we may also use your contact details to provide updates regarding platform enhancements.

We retain your personal information only for the duration necessary to fulfill the operational purposes outlined in this document, or as mandated by statutory retention laws. Once your account is permanently closed and all legal obligations (such as tax or compliance audits) have expired, your data will be securely deleted or irreversibly anonymized.

We do not sell your personal information. Data sharing is limited strictly to vetted entities required to facilitate our services. This includes payment processors, identity verification agencies, and technical infrastructure providers. We may also disclose information to law enforcement or regulatory bodies if compelled by a lawful request, court order, or to defend our legal rights.

Given the global nature of digital infrastructure, your information may be transferred to and stored on servers located outside of Australia. In such instances, we implement robust technical and contractual safeguards to ensure your data receives a level of protection comparable to local standards, prioritizing jurisdictions with recognized data protection frameworks.

We deploy comprehensive administrative, technical, and physical security measures to shield your data against unauthorized access, alteration, or destruction. This includes encryption protocols for data in transit and at rest, secure firewalls, and strict access controls for our personnel. While we employ commercially reasonable efforts, no digital environment can be guaranteed to be absolutely secure.

Under applicable privacy legislation, you hold specific rights regarding your personal information. You have the right to request access to the data we hold about you, ask for corrections to inaccurate records, and, under certain conditions, request the deletion or portability of your data. You may also object to specific processing activities, such as direct marketing communications.

If you have inquiries regarding this document or wish to exercise your data rights, please direct your correspondence to our support infrastructure at: jokaroom_support@gmail.com.

This document may be revised to reflect evolving legal frameworks or adjustments to our operational procedures. We will notify you of material changes via prominent notices on the platform or direct communication before the updated terms take effect.